Frequently Asked Questions
Frequently Asked Questions
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* Toys, trash, and/or pet waste removal are the client's responsibility. Failure to clear the lawn of these items prior to your service appointment could result in additional fees or service cancelation.
* Scheduled Lawn Maintenance - (SLM)
In what areas is (SLM) available?
Our (SLM) is currently running routes from downtown to west Little Rock, North Little Rock, Sherwood, and Jacksonville.
What should I expect with (SLM)?
This service occurs from March through October. Our service minimum is $70 per mowing appointment. Each lawn will be assessed before pricing is set for the season. Your appointment will be integrated into our current route based on our efficiency metrics. Typically, appointments will occur on the same day of your scheduled week; however, they may change due to weather events or necessary changes to our route.
What services will be completed during my (SLM) appointment?
Our (SLM) appointments include lawn mowing, weed-trimming, and lawn edging. All grass clippings are mulched and blown back into the lawn. Your street curb and driveway may be treated to help prevent weed establishment.
How often will my lawn be serviced with (SLM)?
Our (SLM) appointments are completed weekly or bi-weekly. While bi-weekly appointments will work for most properties, treated lawns may require weekly service appointments at certain times of the season.
How will my lawn be mowed?
We understand each turf grass is different. Typically, no more than (1/3) of your lawn's grass blades are cut during a mowing service. We primarily use stand-on, riding mowers for lawn maintenance. These commercial-grade mowers are equipped with sharp blades and recirculation kits to finely mulch clippings back into the lawn for decomposition.
The overall cutting height of each lawn is tailored to its specific needs. To ensure each lawn is trimmed to look its best, we consider the temperature, grass type, current growth rate, and the property's terrain.
What day will my lawn be serviced?
Each (SLM) appointment will be completed according to your weekly or bi-weekly service election; however, we can not guarantee the same day each week. Typically, appointments will occur on the same day of your scheduled week; however, they may change due to weather events or necessary changes to our route. We aim to complete all (SLM) appointments between Monday and Thursday of each week. Most landscaping projects and one-time services will be scheduled between Thursday and Saturday.
Do I have to sign a service contract?
Each of our services is offered on a pay-as-you-go basis. (SLM) is a month-to-month agreement, with service appointments occurring weekly or every other week from March through October.
Can I suspend or cancel my (SLM) appointments?
Yes. To request a suspension or cancellation, please call or send us your request via text at least one week prior to your next appointment.
Are services still available during the fall and winter, from November - February?
Yes. Our services are still available during this time. To schedule an appointment, please contact us at least (1) week in advance.
Do you offer a one-time lawn maintenance appointment?
Yes. For a one-time maintenance appointment, please indicate this on your service request form.
How do I pay for your services?
For safety purposes, we do not accept cash payments. Payments are completed electronically via our secure payment link system, powered by Stripe. Payment links are sent after your initial service consultation. Your initial payment creates your online account and securely stores your payment method for future service appointments. Payments for (SLM) are billed automatically on their service day.
(We accept ACH, Debit, Credit, Google Pay, Apple Pay, CashApp, and Klarna for most services.)
How do I pay for a one-time or additional service?
One-time service appointments are prepaid via our secure payment link system, powered by Stripe. Existing clients will have their payments authorized one day before their appointment. These payments will be automatically processed after the service is completed.
How do I change my method of payment?
Securely manage your payment method and other account information from within our Client Portal. Use your email address to access your account. Click the button below to get started.
What happens if my payment fails to process?
Service appointments will not be completed before a payment is processed. Should a failed payment occur, a courtesy reminder is sent via text message. If a payment cannot be processed in time, the service appointment will be rescheduled.
A $25 fee may apply to reschedule a missed appointment. If the (SLM) appointment cannot be rescheduled during the same week, the payment for the missed service appointment is still due. The payment must be made by the next appointment to remain on the schedule. We encourage all clients to contact us directly to discuss any payment questions or issues.
Will the same crew be on site for each of my service appointments?
Yes. The same crew services all residential properties. The owner will always be on site for residential service appointments and will conduct a quality check after each service.
Do I need to be home during my service appointment?
No. While you don't need to be home, the backyard must be accessible and dogs must be secured indoors. Customers with dogs and/or secured gates will receive a courtesy reminder the day before their service appointment.
Can you still service my backyard if my dog is outside, because it's not aggressive or chained up?
We cannot service the backyard if your dog is not secured inside the home or behind another secured enclosure. Should an unsecured dog prevent your lawn from being serviced, a $25 fee may apply to reschedule a return visit.
How should I prepare the lawn for my service appointment?
Your lawn should be clear of trash, toys, and pet waste before your appointment. If any part of your yard requires this type of clean-up at your scheduled appointment time, a $25 fee may apply.
Do you offer a pet waste removal service?
No. We do not remove pet waste. Pet waste should be removed from the lawn before the service appointment. We will send one courtesy reminder if pet waste becomes excessive. Afterwards, an additional $25 fee will apply.
How do I get a quote for service?
Please review our Service Descriptions page for pricing information. Submit your service request form with each of your property's needs, and we will connect with you promptly to provide a quote. Hourly services can be scheduled for the entire property or limited by specific instructions, such as an hourly cap or designated areas (e.g., leaf cleanup with a 2-hour limit for the front yard only).
What happens after I submit my Service Request Form?
We follow up on all submissions within (1) business day. We may send a text message or call you to discuss your service needs.
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