Frequently Asked Questions
Frequently Asked Questions
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* Toys, trash, and/or pet waste removal are the responsibility of the homeowner. Failure to clear the lawn of these items prior to your service appointment could result in additional fees or service cancelation.
* Scheduled Lawn Maintenance - (SLM)
What should I expect with (SLM)?
This service occurs from March through October. Our service minimum is $70 per mowing appointment. Each lawn will be assessed before pricing is set for the season. Your appointment will be integrated into our current route based on our efficiency metrics. Appointments typically occur on the same day; however, it may differ depending on weather events or necessary changes to the route.
What services will be completed during my (SLM) appointment?
Our (SLM) appointments include lawn mowing, weed-eating, and edging. All grass clippings are mulched and blown back into the lawn. Your street curb and driveway may be treated to help prevent weed establishment.
How often will my lawn be serviced with (SLM)?
Our (SLM) appointments are completed weekly or bi-weekly. While bi-weekly appointments will work for most properties, treated lawns may require weekly service appointments at certain times of the season.
How will my lawn be mowed?
We primarily use stand-on, riding mowers for lawn maintenance. These commercial grade mowers stay equipped with sharp blades and recirculation kits to finely mulch clippings back into the lawn for decomposition. While each turf grass is different, typically no more than 1/3 of your grass blade is cut during a mowing service.
Every lawn has different needs. So we tailor the overall cutting height of your lawn by considering several factors through the season. Prior to each mowing appointment, we consider the temperature, grass type, current growth rate, and your property's terrain to help ensure your lawn is always serviced at the proper cutting height.
What day will my lawn be serviced?
Each appointment will be completed according to your weekly or bi-weekly service election; however, we can not guarantee the same day each week. Typically your appointment will occur on the same day; however, it could change depending on weather events or necessary changes to our route. We aim to complete all (SLM) appointments between Monday and Thursday of each week. Most landscaping projects and one-time services will be scheduled between Thursday and Saturday.
Do I have to sign a service contract?
Each of our services are offered on a pay as you go basis.
If you request, (SLM) your appointments will occur every week or every other week from March through October.
How do I suspend or cancel my (SLM) appointments?
To request a suspension or cancelation, please just call or send us your request via text at least one week prior to your next appointment. We will be sure to connect with you promptly to process your request.
Are services still available during the fall and winter, from November - February?
Yes. All of our services are still available during this time, on an as needed basis. Please contact us at least one week in advance to submit your service request.
Do you offer one-time lawn maintenance appointments?
Yes. For a one-time maintenance appointment, please indicate this on your service request form.
How do I pay for your services?
For safety purposes, we do not accept cash payments. Payments may only be completed electronically via our secure payment link system, powered by Stripe. Payment links are sent following your initial service consultation. Your initial payment method will be billed automatically for each subsequent service on your appointment day.
(We accept ACH, Debit, Credit, Google Pay, Apple Pay, CashApp, and Klarna for most services.)
How do I pay for a one-time or additional service?
One-time service appointments must be prepaid via our secured payment link system, powered by Stripe. Payments, for existing clients requesting an additional service, are authorized one day prior to the appointment and processed automatically once the service has been completed.
How do I change my method of payment?
Securely manage your payment method and other account information from within our Client Portal. Simply use your email address to access your account with the link below.
What happens if my payment fails to process?
Service apointments cannot be completed before successfully processing your payment. Should a failed payment occur, you will recieve a courtesy reminder via text. If your payment cannot be processed in time, your service appointment may need to be rescheduled. A $25 fee may apply to reschedule a missed appointment. If the (SLM) appointment cannot be rescheduled during the same week, the missed service payment must be processed by the next appointment to remain on the schedule. We encourage all clients to contact us directly to address any payment questions or issues.
Will the same crew be on site for each of my service appointments?
Yes. The same crew will service all residential properties each time. The owner will always be on site for residential service appointments and will complete a quality check following the completion of each service.
Do I need to be home during my service appointment?
No. While you don't need to be home during your appointment, the backyard must be accessible and outdoor pets must be secured indoors. Customers with outdoor pets and/or secured gates will recieve a courtesy reminder of their service appointment, on the day prior.
Can you still service my backyard if my dog is out, is not aggressive, or is chained up?
We cannot service the backyard if your dog is not secured in the house at the time of your appointment. Should an unsecured dog prevent your lawn from being serviced, a $25 fee may be assessed to reschedule a return visit.
How should I prepare the lawn for my service appointment?
Your lawn should be clear of trash, toys, and pet waste prior to your appointment. If any part of your yard requires this type of clean-up at your scheduled appointment time, a $25 fee may be assessed to reschedule a return visit.
Do you offer a pet waste removal service?
No. We do not remove pet waste. Pet waste should be removed from the lawn prior to the client's service appointment. Excessive pet waste on the lawn will result in an additional fee of $25.
How do I get a quote for service?
To recieve a quote, submit your service request form indicating each of your property's needs, and we will connect with you promptly.
What's next after I send in my service request form?
Following your submission, we will connect with you via text message or by phone call to discuss your service needs. We follow up on all submissions within (1) business day. Our office hours are 8 a.m. to 4 p.m., Monday - Friday.
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